Service agreement

THIS AGREEMENT

This is a formal agreement between the client (you) and Caffeine Powered Digital (we/us). It covers all projects undertaken together. These terms remain in effect until the agreement is updated, or it is voided by mutual consent (in writing).

PAYMENT AND TERMS

Payments are accepted via EFT or credit card and payment details will be included with your invoice.

All invoices will include a due date, usually 7 days from issue. Late payments incur a 5% late fee, and an additional 5% late fee for every 7 days the payment is late.

PROJECT SCOPE

Your quote/s will include a description of project scope (e.g. the items listed on the quote). If, during the course of a project, you make any requests that fall outside this project scope, we can provide a quote for this additional work.

REVISION ROUNDS

When providing feedback, requests should be consolidated into ’rounds’. We allow up to two rounds of changes only per project (or per project phase for larger projects). Additional rounds of changes can be quoted and will be charged at a standard rate of $150 per hour.

THIRD PARTY COSTS

Some third party costs may be incurred during the course of a project (such as stock photos, fonts, subscriptions, or other creative assets). These costs will be added to the final project invoice. Third party costs will only be incurred with your written permission (unless specified in the initial quote).

TRADEMARK INFRINGEMENT

While every commercially reasonable effort is made to ensure that designs are unique, Caffeine Powered Digital cannot guarantee that work undertaken will not infringe on any trademarks or copyright material, either in Australia or elsewhere in the world. It is formally recommended that you engage the services of a specialist legal professional to ensure work does not infringe on any trademarks.

TERMINATION OF SERVICE

If you want to cut the project short for any reason, we need to be informed in writing. We will invoice for any hours spent (billed at $150 per hour), or retain the deposit, whichever is greater. Completed or partially completed work will be provided to you on payment of any outstanding invoices.

If for any reason we are unable to complete the work agreed in this quote, we will make every effort to find someone who can complete it within the budget, to the desired standard. We will return the deposit, less any hours that have been spent (billed at $150 per hour). Any completed or partially completed work will be provided to you upon payment.

INTELLECTUAL PROPERTY

All work remains our intellectual property until all payments associated with the project are completed, or service is terminated (as outlined above). Do not publicly distribute any work until then (including posting of in-progress work on social media). We reserve the right to withhold any work (e.g. take down a website) upon nonpayment of project costs.

TIMEFRAMES

Estimated timeframes may be provided for your project/s. These timeframes are subject to reasonable response times from you. We would ask you to provide any project feedback within 1-2 business days. Feedback timing beyond this will push out estimated timeframes accordingly.

Turnaround times for feedback are subject to availability. Please advise us if you have specific deadlines for feedback and we will accomodate if possible.

COMMENCEMENT OF WORK

For most projects, an estimated commencement date will be provided along with your quote. This date is subject to (1) receipt of this signed agreement, and (2) payment of your project deposit (if requested).